Episode 18

full
Published on:

16th Jul 2026

Confidence not ego

Confidence Without Ego: The Advisory Mindset Shift

Episode Summary

In this episode of Advisory Secrets, I explore one of the biggest barriers preventing accountants and bookkeepers from stepping confidently into advisory.

Confidence.

Many professionals assume they need another qualification, more experience, or greater expertise before they can truly call themselves an advisor. But in my experience, that's rarely the real issue.

Most accountants already know far more than they give themselves credit for.

The challenge is having the confidence to share their perspective, ask better questions, and guide clients through important decisions.

In this episode, I discuss why confidence is often misunderstood, why waiting until you feel "ready" can hold you back for years, and the difference between confidence and ego in advisory relationships.

We also explore why clients aren't looking for perfection. They're looking for clarity. They want someone who can help them think through challenges, weigh up options, and move forward with confidence.

The reality is that advisory isn't about having all the answers.

It's about helping clients make better decisions.

And often, the most valuable thing you can offer isn't certainty about the outcome, but confidence in the process.

If you've ever questioned whether you're experienced enough, knowledgeable enough, or ready enough to step into advisory, this episode is for you.

Key Takeaways

• Confidence is one of the biggest barriers preventing accountants and bookkeepers from developing advisory services.

• Most professionals already have the technical knowledge required to become advisors.

• Confidence is built through action and experience, not by waiting until you feel ready.

• Advisory often requires judgement and discussion rather than perfect answers.

• Clients are not looking for perfection. They're looking for guidance, perspective, and clarity.

• Confidence and ego are very different. The best advisors remain curious, collaborative, and open-minded.

• Strong advisory relationships are built on trust, listening, and thoughtful conversations.

• Clients often borrow confidence from their advisor when making important decisions.

• Becoming a trusted advisor starts with being willing to have the conversation, even when you don't feel completely ready.

Resources Mentioned

Website: debhalliday.co.uk

Website: theaccountsoffice.co.uk

Facebook Community: Advisory Teams

About Advisory Secrets with Deb Halliday

Advisory Secrets is the podcast for accountants, bookkeepers, and financial professionals who want to move beyond compliance, develop confidence in advisory conversations, and become trusted advisors to their clients.

Each episode shares practical lessons, real-world experiences, and actionable insights to help you build stronger client relationships, create greater value, and grow your confidence as an advisor.

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About the Podcast

Advisory Secrets with Deb Halliday
For accounting professionals moving into advisory roles

About your host

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Deb Halliday

Deb Halliday is a qualified trainer, author, and co-founder of APX Training & Development, where she specialises in helping accounting firms build advisory teams that deliver beyond the business owner.

After over 17 years in practice, Deb founded and scaled The Accounts Ladies, an award-winning accountancy, bookkeeping, and financial coaching firm, before successfully stepping away from day-to-day operations in 2025. Her focus now is on helping accountants, bookkeepers, and financial professionals transition from technician-led businesses into scalable, advisory-led firms.

Deb is the co-author of Advisory Teams, written with Tim Seymour, which introduces a new model for delivering advisory through a team, not a single individual. Together, they show how firms can remove the owner as the bottleneck and create consistent, high-value client relationships across the team.

Through APX Training & Development company, Deb provides practical training, structured programmes, and ready-to-use resources that help firms embed advisory into everyday delivery, building capability across their teams, not just at partner level.

With a background in both accountancy and professional training, including earlier experience in a Central London training company, Deb is known for her straightforward, no-nonsense approach. She focuses on making advisory practical, scalable, and achievable for firms at every stage.